About Weather and Clothing

Q:How does the weather change by season?
A:Compared to Japan's main island of Honshu, the Shiretoko area is cool and has less rainfall. The Shiretoko Peninsula consists of high mountain chains extending into the ocean, creating unique, localized climates.


Q:When are check in and check out times?
A:Generally, check in is 15:00 and check out is 10:00. If you arrive before check in time, we help store your luggage at the front desk.
Q:Can I use credit cards?
A:Yes, we accept Visa, JCB, MasterCard, Amex, UFJ Nicos, UnionPay, and other major cards. Please enquire regarding other types of cards.
However, card payment is not available for certain products and services.
Q:Is parking available?
A:We have free parking spaces for 120 vehicles. When you arrive by car, our staff will show you where to park.

About Reservations

Q:Are there cancellation charges?
A:Depending on the timing of the cancellation, penalties may apply.

About the Hot Spring Bath (Onsen)

Q:What are the bath hall hours?
A:The bath hall is available from15:00 to 24:00, from 5:00 to 9:30 the following morning.
Q:Can day visitors use the baths?
A:Yes, from 15:00 to 20:00 (last admission 18:00) . The prices are ¥2,000 per adult or ¥500 per child (consumption tax not included).Rental bath towels and face towels are also available(¥300+tax).
However, day visitor bath access is subject to closure or change of hours without prior notification.For details, please contact the hotel.

About Amenities and Facilities

Q:Do you have non-smoking rooms?
A:From April 1st 2016, all rooms are non-smoking. Thank you for your understanding and cooperation.
We ask guests who wish to smoke to please use the designated indoor smoking areas located in the 1st floor.
Q:Do the rooms have baths and toilets?
A:All guest rooms have a private bath (unit bath) and toilet (with washing function).
Q:Do you have internet access?
A:All guest rooms have wi-fi internet access. Access is also available in the 1st floor lobby.

About Dining

Q:When does dinner time begin?
A:Dinner service normally opens at 18:00. Last seating is 20:00, and we close at 21:00. However, changes to these times may occur during events or due to other circumstances.
What about food allergies and restrictions?
We will provide a list of the menu items and their ingredients. We ask customers to decide whether to eat it or not.

About Sightseeing & Transportation

Q:Where is the nearest airport?
A:The nearest airport is "Memanbetsu Airport" located in the town of Ozora. It is about two hours by car. "Nakashibetsu Airport" located in the town of Nakashibetsu is also about the same distance. Transport options such as train and bus are more convenient from "Memanbetsu Airport".
Q:Do you have shuttles to and from Utoro Onsen Bus Terminal?
A:Yes, after arriving at the bus terminal, if you can contact us, we will pick you up.